Thank you for shopping at Faymoon.com. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.

If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please contact us at service@Faymoon.com, we will try our best to meet your request.

Return Policy

-All purchases (except accessories) can be made within 14 days from the date you've received all your items.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

Unfortunately, we currently do not cover shipping costs to return (working on offering more friendly return policies to customers tho!).

-The Buyer is responsible for the return shipping fee.

-Items that do not meet these criteria will not be considered for return.

-Clearance sale items are not eligible for return.

-Accessories cannot be returned or exchanged.

-You must email us a picture showing the problem/defect after submitting the return request online.

-Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.
       a. If a product is DOA (damaged on arrival) or shipped incorrectly, please kindly contact our CS Support firstly before you sent it back. Cause it must be returned to the exact outbound warehouse for refund or exchange.
       b. Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
       c.  Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
       d.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.

How can I make a return?

STEP 1: Contact Faymoon customer service team:service@Faymoon.com

STEP 2: From the customer service, you can get a return refund form, and return to the corresponding return address according to the information in the form，Follow instructions from our team,If you have any questions or concerns, please do not hesitate to contact us.We would love to hear from you

Special Note:
As the world situation continues to evolve, we are sorry to inform you that the delivery time will increase. Please expect additional time for us to delivery your order and we promise you will get your order as soon as possible

-Fast refund: We will issue a refund to your original payment method within a week.

-Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Order cancellation

Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Contact us If you have further questions/issues, please contact us at service@Faymoon.com.

If you have any questions, please contact us:
Email: servica@Faymoon.com 
Company Phone:‪(929)501-5676

Company Address:  Room 306, No. 17, Gucheng West Road, Siming District, Xiamen. (This is not a returning address.)